Alternative to Delivery Apps: Protect Your Profit Margins with 0% Commission Online Orders

Paying 15–30% commission on every order is not a sustainable model for small and mid-size restaurants. A restaurant processing €10,000/month through Lieferando loses €1,500–€3,000 in commissions alone. Here's how to break that cycle.

How High Do Platform Commissions Actually Go?

Lieferando doesn't publish fixed rates, but industry averages sit between 13–30% depending on city, volume, and contract terms. Essentially, one quarter to one third of the value you create flows to the platform.

According to Statista's 2024 online food delivery report, the market grows at 23% annually — but restaurant profit margins are shrinking. The paradox is clear.

Benefits of Your Own Online Ordering Channel

With RestXQr's online ordering module, customers order directly from your restaurant's own page. No platform middleman, no commission.

• 0% commission: Every order stays with you.
• Customer data is yours: You know who ordered what and can build loyalty programs.
• You control pricing: No mandatory discount campaigns imposed by platforms.
• Brand identity is preserved: Customers interact with your brand, not the platform's interface.

Drop Platforms Entirely, or Use Both?

The strategic answer: use both, but shift the balance. Delivery platforms introduce you to new customers. Once someone orders once, migrating them to your own channel is cheaper and more profitable. Add a "10% off your next direct order" QR card to every delivery package and redirect customers to your own ordering page.

4 Practical Methods to Move Customers to Your Own Channel

1. In-package QR card: Every order gets a "Order Direct, Save 10%" QR card.
2. Table QR menu: Capture dine-in customers through your digital menu and register them.
3. WhatsApp ordering: Accept orders via WhatsApp through RestXQr for a more personal experience.
4. Loyalty points: Award points only for direct orders, not platform orders.

When Does the System Pay for Itself?

A restaurant with €10,000/month in platform orders at 20% commission loses €2,000/month. Moving just 30% of orders to your own channel saves €600/month — the system pays for itself from day one. Visit our FAQ page for more details.